Estes is a sh** hole company to work for. They don't care about their employees and dont know how to run a business. Management don't do their jobs and don't give a sh** either. They just keep making the employees hate their job more and more. It's really sad when you try to do a good job at what you do, "go the extra mile", try to do it right and be thorough and try to have pride in your job, then when you have a problem or complaint about something that makes your job harder all because others don't do their jobs, management has the attitude "get over it, nobody cares". So I guess that has something to do with your bad delivery experience.