PlsntlyDsgrntld
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Here's a rant for you:
XNB is the most horribly managed workplace I have ever seen. All of our FOSes are pretty good, for the most part, but our SCM is an empty suit. We've got 1 FOS for each shift (in, p&d, out). The problem is that the inbound guy doesn't care how bad he screws the other guys as long as the freight is out in the morning (or more commonly recently: in the early afternoon ). This causes the p&d guy to come in way early to break freight himself so that the peddle drivers get out on time, empty out, make pickups... Anyways these two guys have been nearly to the point of fisticuffs on the dock almost half a dozen times in the last few weeks , and now they barely communicate at all unless forced. This wouldn't be all that bad if we had a manager to intercede but our SCM does nothing. At all... About anything...
This winter we didn't have enough snow chains to go around, now we don't have enough pallet jacks (we really need at least 6 more), we regularly run completely out of oil and coolant in our "shop", drivers who aren't up to top rate are constantly fleeing to other carriers. And all the SCM does is rearrange chairs in the breakroom and put people's bags away in the spiffy little cubbies. She's more concerned with keeping tall skids out of OS&D so she can peek out the window down the dock or whether drivers are shaved than the actual moving of freight in a timely and efficient manner.
"Be Professional, Look Professional" It's sad but that makes me sick now. How professional can one look when you roll up in a rusted out scrap heap trailer, 2 hours late for an appointment you had no chance of making, and then having to muscle their freight to the back to the trailer with two dock hooks since you don't have a jack? My regular customers shake their heads and laugh half the time I see them now. Or their just angry... It's sad... OK. End Rant.
Now a long-winded question:
We've had the regional manager in poking around for a few weeks off and on because our turnover rate is ridiculous. Outside of the top-rate crew, it's pretty much a revolving door. In the year and a half I've been there, probably 40 people have come and gone... Anyways the regional manager's been talking to senior drivers, trying to give pep talks, etc. All the senior drivers told him pretty much the same thing I ranted and raved about, but it was like talking to a fish. He gave a speech to the junior drivers where he said that all the turnover was due to junior guys not getting enough hours :BS:, which is a crock. I talked to him in private and gave him a more reasonable version of "the rant" and tried to explain how our turnover is due to hiring a lot of guys who don't know freight and run away screaming, but that the good guys don't want to deal with the (XN)BS and usually go to fedex after they have a year of service. Again it was like talking to a cod.... He said he'd "look into it". The end.
So my long awaited question is this: Does the open door exist? Have people had any success going above the regional level? Our regional manager seems to be a "go along to get along" kind of guy who has his eyes on the next rung of the ladder and doesn't want to get mired down. Meanwhile we're just waiting for our SCM to retire or die :Die:, but she seems healthy and well-entrenched. So I'm just wondering if it's worth it to stick my neck out at the XGO level or if I should just keep my yap shut, drink my strong liquor when I get home, and just leave if it starts to get to me that badly... Thanks for your comments.
XNB is the most horribly managed workplace I have ever seen. All of our FOSes are pretty good, for the most part, but our SCM is an empty suit. We've got 1 FOS for each shift (in, p&d, out). The problem is that the inbound guy doesn't care how bad he screws the other guys as long as the freight is out in the morning (or more commonly recently: in the early afternoon ). This causes the p&d guy to come in way early to break freight himself so that the peddle drivers get out on time, empty out, make pickups... Anyways these two guys have been nearly to the point of fisticuffs on the dock almost half a dozen times in the last few weeks , and now they barely communicate at all unless forced. This wouldn't be all that bad if we had a manager to intercede but our SCM does nothing. At all... About anything...
This winter we didn't have enough snow chains to go around, now we don't have enough pallet jacks (we really need at least 6 more), we regularly run completely out of oil and coolant in our "shop", drivers who aren't up to top rate are constantly fleeing to other carriers. And all the SCM does is rearrange chairs in the breakroom and put people's bags away in the spiffy little cubbies. She's more concerned with keeping tall skids out of OS&D so she can peek out the window down the dock or whether drivers are shaved than the actual moving of freight in a timely and efficient manner.
"Be Professional, Look Professional" It's sad but that makes me sick now. How professional can one look when you roll up in a rusted out scrap heap trailer, 2 hours late for an appointment you had no chance of making, and then having to muscle their freight to the back to the trailer with two dock hooks since you don't have a jack? My regular customers shake their heads and laugh half the time I see them now. Or their just angry... It's sad... OK. End Rant.
Now a long-winded question:
We've had the regional manager in poking around for a few weeks off and on because our turnover rate is ridiculous. Outside of the top-rate crew, it's pretty much a revolving door. In the year and a half I've been there, probably 40 people have come and gone... Anyways the regional manager's been talking to senior drivers, trying to give pep talks, etc. All the senior drivers told him pretty much the same thing I ranted and raved about, but it was like talking to a fish. He gave a speech to the junior drivers where he said that all the turnover was due to junior guys not getting enough hours :BS:, which is a crock. I talked to him in private and gave him a more reasonable version of "the rant" and tried to explain how our turnover is due to hiring a lot of guys who don't know freight and run away screaming, but that the good guys don't want to deal with the (XN)BS and usually go to fedex after they have a year of service. Again it was like talking to a cod.... He said he'd "look into it". The end.
So my long awaited question is this: Does the open door exist? Have people had any success going above the regional level? Our regional manager seems to be a "go along to get along" kind of guy who has his eyes on the next rung of the ladder and doesn't want to get mired down. Meanwhile we're just waiting for our SCM to retire or die :Die:, but she seems healthy and well-entrenched. So I'm just wondering if it's worth it to stick my neck out at the XGO level or if I should just keep my yap shut, drink my strong liquor when I get home, and just leave if it starts to get to me that badly... Thanks for your comments.