Had a inground pool kit delivered by Estes on Thursday that requires someone present, first off it took 8 days from Tennessee to Pennsylvania where the claim it's a 2 day point. Now I tracked the shipment and seen it was at the location so I called to set up an appointment, the clerk said no problem is tomorrow good and i said yes but can you please give me an hours notice, she replied no problem. So it's now Thursday I look at my security camera's at 9:25 and see two 7 foot skids & two 40x48 (2,100 lbs) sitting in front of my house on the street. So I call Estes 20 minutes after the delivery explaining that i have a big garage in the back of my house that it would fit with no problem, (the back of my house is actually a street with no wires & the delivery came on a straight truck) The clerk said sorry nothing we can do I can let you speak with the TM I said sure so she transferred me over to him & it went to voicemail and i left a message & he still did not call me back. I have been doing residential's for 28 years & i always call first to see if they are home or have help getting it off, this driver left a $16,000 shipment sitting on the street & signed the bill "possible damage subject to inspection".... Possible damage? My company would tear me a new one if I wrote that on a bill, that opens you up for a claim. Now I got in touch with the shipper & they were not happy the shipment was left without a signature & not made sure nothing was missing & she immediately emailed me over a lost/damage claim form, just wondering if this is standard procedure with Estes?